Important:

Access our online KLINIK triage system here

Make a compliment or complaint

At Kingkerswell and Ipplepen Medical Practice, we value patient feedback to help us review and improve the services we offer. There are different ways you can send us feedback. Find more information about giving feedback or making a complaint below.

How to give patient feedback

You can give patient feedback by completing our online form.

You can also give feedback by contacting the surgery directly or by completing one of our comment cards at the surgery.

Contact us

How to make a complaint about an NHS service

If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.

If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.

Patient Advice and Liaison Service page on the NHS website

Complaining about NHS services

You can find more information about making a complaint about NHS services on the NHS website.

Go to the How to complain page on the NHS website

Complaints and significant events 

Complaints at Kingskerswell and Ipplepen Health Centres:

Our healthcare team will always strive to provide the best possible service – the same quality of care they would expect for themselves. If at any time you are unhappy with the attention you have received or you have a suggestion on how we might improve, please do not hesitate to contact Sonia Cartwright, our Complaints Officer (sonia.cartwright@nhs.net) or telephone her direct on 01803 874450. She will make every effort to investigate and respond to your concerns as soon as possible. If she is unable to resolve them she will explain to you in an impartial manner what your rights and possible options might be.

All significant and critical events and errors are logged and fully investigated to ensure that processes are continually improved. Where we learn of errors made at hospitals or in pharmacies we make sure these are reported back.

The Clinical Governance and Quality lead for both Health Centres is currently Dr Paul Melling.

Feedback from our patients is very important as it helps us to improve the service. We undertake patient opinion surveys on an annual basis and we have a Patient Forum which meets quarterly. Please let the manager know what you like, what you dislike and whether you have any ideas for improvement. There are is a Complaints leaflet/form available from reception or by clicking here Complaints Leaflet or you can email us by clicking here.