Our healthcare team will always strive to provide the best possible service – the same quality of care they would expect for themselves. If at any time you are unhappy with the attention you have received or you have a suggestion on how we might improve, please do not hesitate to contact Lydia Denyer, our Complaints Officer (lydia.denyer@nhs.net) or telephone her direct on 01803 874450. She will make every effort to investigate and respond to your concerns as soon as possible. If she is unable to resolve them she will explain to you in an impartial manner what your rights and possible options might be.
All significant and critical events and errors are logged and fully investigated to ensure that processes are continually improved. Where we learn of errors made at hospitals or in pharmacies we make sure these are reported back.
Feedback from our patients is very important as it helps us to improve the service. We undertake patient opinion surveys on an annual basis and we have a Patient Forum which meets quarterly. Please let the manager know what you like, what you dislike and whether you have any ideas for improvement. Alternatively, you can fill in our online form by following this link Feedback and complaints form.