Results from our Friends and Family test
The Friends and Family survey is a survey that we send out to most patients after they have had an appointment with us, to give an opportunity for patients to feedback to us about what their experience was like. You get given an option to rate your experience and leave any comments, compliments etc. Feedback is essential to improve our services.
In the month of September 2026, 518 patients took part in our NHS Friends and Family survey.
93.6% of patients who took part in the survey, rated us either good or very good.
Positive comments
- The appointment was on time and the discussions and treatment was useful
- Professional, courteous and understanding
- Easy to book appt, friendly members of staff.
- Quick call received. Really listened to me.
Comments from other months of 2026
- I was given the time I needed for the appointment and the care I needed for the appointment.
- Quick, helpful response to query
- The usual excellent service
- Very nice doctor didn’t rush me she answered all my questions
- I didn’t have too wait too long for the appointment, or on the day of the appointment. The nurse was very friendly and professional and explained everything thoroughly
- The appointment was on time, the purpose and follow-up clearly explained, and the procedure carried out quickly and efficiently.
- The Health Care Assistant is very calm and caring, this help put my mind at ease. Also gave careful consideration and suggestions to monitoring my condition.
Information:
The surgery is run very efficiently, the staff and doctors all work very hard to keep it running so well. We are all very lucky to have such a good practice in Kingskerswell.