Important:

Access our online Klinik triage system here

Results from our Friends and Family test

The Friends and Family survey is a survey that we send out to most patients after they have had an appointment with us, to give an opportunity for patients to feedback to us about what their experience was like. You get given an option to rate your experience and leave any comments, compliments etc. Feedback is essential to improve our services.

In the month of September 2023, 129 patients took part in our NHS Friends and Family survey.


85% of patients who took part in the survey, rated us either good or very good.

Positive comments

  • Every time I contact your surgery, the doctors/nurses I have spoken to have been absolutely incredible and helped me more than they could ever know.
  • The surgery is run very efficiently, the staff and doctors all work very hard to keep it running so well. We are all very lucky to have such a good practice in Kingskerswell.
  • Always greeted with a smile, however busy the staff are.
  • I always have a good experience when visiting the surgery. It is always nice and clean, the reception staff are helpful and courteous, and the nurses I see for my INR are wonderful, always kind, and very easy to talk to.

Comments from other months of 2023

  • All your staff are lovely and easy to talk to. I feel well looked after, and I like that you do an annual review which helps me to keep on top of my health and anything else I need to address before I get ill from it.
  • Kind, supportive, and knowledgeable Doctors and Nurses. Time given when needed. I felt valued and listened to.
  • Very friendly admin staff, nurses couldn’t do enough to help and also very competent in their work.
  • I find whenever I have to visit the surgery the staff, the doctors and also the nurses are very helpful, pleasant, and informative. Well done to them for the dedication to their patients.
  • My experience with the GPs at Kingskerswell has always been exceptional, the doctors go above and beyond for their patients and genuinely care about you! Couldn’t speak highly enough, one of the best GP practices I’ve been in, (I’ve moved around a lot so I can say this.) Everyone is always friendly.
  • It’s the best surgery ever with genuinely helpful and caring staff. I’m very grateful.
  • The team are professional but compassionate and we can get an appointment whenever it’s needed for myself and for my child. Wouldn’t want to go anywhere else and can’t thank you all enough. Would recommend to anyone.
  • I have a newly diagnosed medical condition and felt extremely well supported and cared for by my GP at the surgery. My new condition was explained to me in a way that I fully understand, and I felt totally involved in discussions, all the through. This in turn has given me a much more positive approach to the new situation. I am very grateful for this outstanding service. Thank You.
Information:

The surgery is run very efficiently, the staff and doctors all work very hard to keep it running so well. We are all very lucky to have such a good practice in Kingskerswell.