Apprentice Trainee Medical Administrator

Candidates will need to have good communication skills, computer literacy and enjoy working with people. Have a good education with excellent GCSE results and/or A Level results or equivalent. Good English written and spoken skills. You need to be accurate, methodical and empathetic. 

The successful applicant will work towards a Business Admin Level 3 qualification under the guidance of an approved local training provider. Opportunities will also be available to attend I.T. and other training courses.

SUMMARY OF KEY AREAS OF WORK / LEARNING

RECEPTION & APPOINTMENTS

• Greeting patients, booking them in to clinics
• Answer incoming calls on behalf of the Practice, dealing efficiently with general enquiries from patient and transfer calls accordingly
• Booking appointments for GP’s Nurse and other service providers across both surgeries and using our surgery triage system KLINIK
• Ensuring that all calls are answered promptly, accurately and professionally (full training will be given)
• Taking accurate messages where appropriate
• Registering new patients and temporary patients – checking identity
• Maintaining electronic appointment systems. Managing an online appointment booking system.
• Informing patients of test results
• Ensuring security of premises and arranging maintenance of equipment
• Monitoring of generic enquiries/records and information/chronic disease emails

PATIENT RECORDS

• Action all change of name/address forms/notifications
• Ensure patients who live outside the of the boundary complete an ‘out of area’ application
• Average and calculate home blood pressure readings
• Using MS Office software WORD and EXCEL / Networked computers 
• Using the TPP-SystmOne medical records system
• Using emails and Internet
• Maintaining the highest standards of confidentiality and information governance
• Use of office equipment: computers, phones, printers, photocopiers and laminator.

What We Offer

• 5 weeks holiday plus Bank Holidays (on a pro rata basis)
• A supportive and friendly working environment
• NHS Pension Scheme
• Blue light discount
• Christmas party
• Summer party/barbecue
• Staff wellbeing programme
• Sick pay
• Learning & Development opportunities
• Free parking on site

Any enquiries or for further information please phone the Administration Manager Corinne Faulkner or email corinne.faulkner1@nhs.net

Practice website is www.kingskerswellandipplepenmedicalpractice.nhs.uk

To apply please send a CV with a covering personal statement of no less than 500 words to Corinne Faulkner, Kingskerswell Health Centre, School Road, Kingskerswell, Newton Abbot, TQ12 5DJ or email to the above address