What Support Do I Need? - Contacts and Information
Discover the wide range of support services available in the community.
Statutory Care Services
DCC Adult Social Services / Care Direct Plus
Care Direct Plus are the team to contact if a social care needs assessment is required. The social care team will assess their care needs, in relation to how they are managing at home, and make recommendations relating to packages of care and equipment if necessary. Contact: 0345 155 1007
(Monday to Thursday 9.00 am to 5.00 pm, Friday 9.00 am to 4:30 pm and Saturday 9.00 am to 5.00 pm)
Intermediate Care Team
Intermediate Care is a service for people over the age of 18, who need an urgent short period of rehabilitation, treatment, or care. This may be due to a recent illness, a hospital stay, or a reduction in their ability to remain independent at home. The team can be reached on 0300 500 4042 (Monday – Friday) or 0300 456 4622 (weekends and bank holidays).
Practical Support
Independent Living Centre
Advise on equipment, aids for daily living and mobility solutions.
Telephone: 01392 380181
Email: ilc-exeter@devon.gov.uk
Website: https://www.independentlivingcentre.org.uk/
Address: (visits by appointment only) Devon House, Brunel Road, Newton Abbot, TQ12 4PB
Newton Abbot Community Transport
For accessible, affordable transport and mobility aids.
Telephone: 01626 335775
Website: https://newtonabbotcta.org/
Carers Support
Devon Carers
Enabling unpaid carers to maintain their own health, wellbeing and independence with information, advice and support.
Call: 03456 434 435 to register and receive a Welcome Pack
Website: https://devoncarers.org.uk/
Financial Support
Teignbridge Citizens Advice
CAB can help with money issues and offer advice around housing, benefits, finances, and fuel bills. They can also provide referrals to food banks if needed.
Call: 0808 278 7997
Email Advice: form.jotform.com/70543696250963.
Drop In:
36-38 Market Walk, Newton Abbot, TQ12 2RX
Monday 09.30-12.30
Tuesday 09.30-15.00
Wednesday 09.30-15.00
HITS Food Bank
Referral required (any member of the surgery team can call the number below to refer you).
THAT Food Bank
Essential items such as food, toiletries and home start packs.
Self-referrals accepted for an initial parcel. For ongoing support, referrals are required (any member of the surgery can refer you.)
When: Monday to Friday 10am-1pm
Location: 8 Queensway House, Queensway, Newton Abbot, TQ12 4BA
Call: 01626 437310
CAP Debt Help
Free debt advice and personal support in Teignbridge. Call 0800 328 0006 to book an appointment with your local debt centre.
Housing Support
Teignbridge Council Housing
01626 361101 / 01626 215347
https://www.teignbridge.gov.uk/housing/
Homelessness Out of Hours Emergency Line: 0330 678 2382
Devon Home Choice
The choice-based lettings scheme allowing people to apply for social housing.
Email: devonhomechoice@teignbridge.gov.uk
Phone: 01626 215200
https://www.devonhomechoice.com/
Shelter
Help with housing issues and homelessness, online information and free legal advice.
Emergency helpline: 0808 800 4444 (Mon-Fri, 8am-6pm)
https://england.shelter.org.uk/
Salvation Army Community Centre
Homeless drop in Friday 9.30am – 12.30pm, Newton Abbot
Mental Health Support
Talkworks
This is a free, confidential, NHS talking therapy service based around Cognitive Behavioural Therapy (CBT), to help with anxiety, low mood and depression. Self-referrals can be made via their website.
Call: 0300 555 3344.
Website: www.talkworks.dpt.nhs.uk/
Counsellors South-West
NHS funded counselling that can be organised through a referral from your GP practice. They offer 6 x 50-minute sessions.
Website: www.counsellorssouthwest.org/
Silver Cloud - DPT (Self Help)
A free, private space to help you feel better supported through personalised content, tools, and support. Programmes include:
-Space from Stress
-Space for Resilience
-Space for Sleep
-Space from Money Worries
-Space from COVID-19
-Supporting an Anxious Child (5-11)
-Support an Anxious Teen (12-18)
-Self Management Toolkit.
Website: SilverCloud. Making Space For Healthy Minds (silvercloudhealth.com)
Access Code: NWPCN
111
To access urgent support when in mental health distress call 111.
Website: https://www.dpt.nhs.uk/our-services/first-response-service
The Mooring (NHS)
The Mooring offers out-of-hours mental health support to anyone aged over 18. You can drop-in at any time without an appointment or referral. However, a quick call before you arrive will ensure you can be seen as soon as possible.
Call: 07483 991848
Helpline: 0800 470 0317 (24/7)
Email: devontorquay.mhm@nhs.net
Location: South Devon & Torbay Mental Health Centre, Torbay Hospital TQ2 7AA
6pm-10.30pm Mon-Fri, 1.30pm-10.30pm Sat/Sun
Devon Mental Health Alliance – Recovery Practitioner Service
These roles deliver psychologically informed interventions through one-to-one and group work, as well as acting as a link to the wider community to ensure people have access to effective, local, and sustainable support.
https://www.mentalhealthdevon.co.uk/what-we-do/recovery-practitioner-service
Accessed via a health professional referral, there is currently a 9-month waiting time.
Op COURAGE – The Veterans Mental Health & Wellbeing Service
Op COURAGE is an NHS mental health specialist service designed to help serving personnel due to leave the military, reservists, armed forces veterans and their families.
For southwest area call 0300 365 2000 or email mevs.mhm@nhs.net
Icarus
Mental Health Support for Veterans
Website: www.icaruscharity.org/
Contact: 0333 987 5055.
Brighter Horizons (women only)
Free mental health support group facilitated by women, for women age 18+. No booking or referral needed.
When: Every Tuesday 7-9pm
Location: Newton Abbot Library
Facebook: Brighter Horizons In Newton Abbot | Newton Abbot | Facebook
Andy’s Man Club (men only)
A talking group for men because you’ve either been through a storm, currently going through a storm or have a storm brewing in your life.
Meet every Monday night, except bank holidays, 7pm at Newton Abbot Library
https://www.facebook.com/andysmanclubnewtonabbott/
The Bro Project (men only)
A community of men who are passionate about changing the way we battle mental health. We provide sessions focusing on fun, active and creative opportunities.
Email: broprojectuk@gmail.com
Website: https://www.broproject.org.uk/
Facebook: BroProject UK | Facebook
Upcoming events: https://app.heylo.co/g/8d9a7249-66a6-4913-87e9-bfbb84357d82?fdl=1
Addiction Support
Together - Drug & Alcohol Service
0800 233 5444 (Option 4)
Drop In: Templer House, Scott Close, TQ12 1GJ (Mon-Fri 9-5pm)
Bereavement Support
Cruse Bereavement Support
Call: 0808 808 1677
Online Chat: Get support - Cruse Bereavement Support
Social Media Links: Cruse Bereavement Support | Richmond | Facebook and Cruse Bereavement Support (@CruseSupport) / Twitter
Find your Branch Link: Contact your local branch - Cruse Bereavement Support
Pete's Dragons
This is a charity that supports anyone bereaved by suicide and they can offer 1-2-1 support in their Exmouth or Torquay hubs. From their website:
- Everyone impacted by suicide will have a unique experience. Our support is for anyoneimpacted by suicide within the county of Devon and is available for adults and children. We do not hold waiting lists, so our support begins within 48 hours of you contacting us and it continues for as long as you need.
Call: 01395 277 780
Website: http://www.petesdragons.org.uk/
Domestic Abuse
Fear Free (formerly known as Splitz)
Offering services throughout the South-West, to support people who have experienced domestic abuse. Creating experience specific programs tailored to the person’s needs and experiences.
Call: 0345 155 1074
Email: admin.devon@fear-less.org.uk
Website: What we do - FearLess (fear-less.org.uk)
Devon Rape Crisis and Sexual Abuse Services
This service offers confidential, professional support to survivors of rape, sexual assault and childhood sexual abuse in Devon, regardless of the time elapsed since the abuse has taken place. They can provide specialist support online, in person or by phone.
Direct support sessions are regular, specialist therapeutic sessions held either online, by phone or one of three bases.
EDMR is a specialist trauma treatment – note the waiting list is currently closed (as of March 2023).
Call: 01392 204174
Website: https://devonrapecrisis.org.uk/
Email: support@devonrapecrisis.org.uk
Refuge
Operating safe houses across the UK for women and children escaping domestic violence. The address is confidential. Much more than a safe roof over a woman or child’s head, refuges are where our specialist staff provide residents with the building blocks they need to begin a new life, free from fear.
Helpline – 0808 2000 247
Family Support
Children and Family Health In Devon
The Single Point Of Access team accepts referrals for challenges faced by children and young people. From the website:
After we’ve received a referral, our experts decide whether the child or young person needs specialist care from CFHD. If they do, the child or young person and their family will receive care from one or more CFHD Pathways depending on their particular needs. Each Pathway covers a particular set of issues. Healthcare specialists work together within each Pathway to provide the best care and support.
Call: 03300245321
Website: https://childrenandfamilyhealthdevon.nhs.uk/
Email: CFHD.DevonSPA@nhs.net
Action for Children – Teignbridge
Family Hubs
A way of bringing together all of the support a family may need. They offer a welcoming environment and serve as a central point of access for all families, including those with special educational needs and disabilities (SEND) up to age 25.
Website: Devon Family Hubs | Services | Action for Children
Access Support: Devon Family HUBS - Parent Carer Request for Contact (smartsurvey.co.uk)
Young Devon Wellbeing Service
This is for people aged 11-25, and the service offers a range of support including counselling from local, qualified therapists. They can provide face-to-face counselling as well as virtual support, and they accept self-referrals. Call 08082 810155, or refer online by clicking here www.youngdevon.org/what-we-do/mental-health-well-being
Healthy Lifestyle
NHS Better Health
Offering free tools and support, including NHS App recommendations, for losing weight, getting active, quitting smoking, and drinking less.
Website: Better Health - NHS (www.nhs.uk)
Stop for Life - Devon
Free service will help people to develop a personal; quit plan, so that they can make a change that is sustainable for them. They offer support over the phone, via video call and face to face across Devon.
Email: stopforlife.devon@nhs.net
Phone: 0800 122 3866
Online referral form: www.stopforlifedevon.org
Sleep – Good Thinking
From NHS-approved mindfulness apps to podcasts with sleep experts, Good Thinking provides a range of resources to support you in your quest for better sleep. If you’d like more tailored advice, you can use our self-assessment tool.
Support for Clinical Conditions
The Hope Programme
Help Overcoming Problems Effectively - supports individuals to consider 'what is important to me?' and to build the confidence and resilience to better manage their conditions, symptoms and challenging experiences that may arise.
Website: Virtual HOPE (myhealth-devon.nhs.uk)
Health Connect Coaching Programme
Volunteer, peer led, health and wellbeing coaching programme that has been designed and developed with people who have lived experience of long-term health conditions. This programme aims to support and empower individuals who are struggling to manage their condition, to build their knowledge, skills and confidence for better self-management of their health and wellbeing, in a way which matters most to them. Individuals (also known as ‘peers’) accessing the programme will be carefully matched with one of our trained Volunteer Coaches who has experience of the same or similar health condition or symptoms, someone who just understands and ‘gets it’.
Website: Health Connect Coaching Programme - Torbay and South Devon NHS Foundation Trust
The Lodge Cancer Support and Information Centre
Torbay Hospital Annexe
Newton Road
Torquay TQ2 7BA
They provide support for anyone affected by cancer, including information, emotional support, financial and benefits advice, applications for Macmillan grants, wig fitting service, headwear to purchase, complementary therapies, relaxation classes, and pamper sessions. Call 01803 656490 or visit
www.torbayandsouthdevon.nhs.uk/services/cancer-support-services/the-lodge/ for more information.
Community Based Wellbeing Services
Kingscare
Providing wellbeing support to Newton Abbot and the surrounding areas. Support services include: Benefits Advice, Carer Support, Dementia Support, Mental Health Support, Shopping & Digital reablement, Wellbeing Co-ordinator Service, and social activities
01626 817335 (Mon-Fri, 9-5pm)
AgeUK Devon
A local charity working in the community to support older people, their families and carers.
Support services include: Enabling and Home Support, Welfare Benefits Help, Digital Champions, Better Later Lives (Wellbeing service for people over pension age) Social activities
https://www.ageuk.org.uk/devon/
Contact: 0333 241 2340