Kingskerswell and Ipplepen Medical Practice
Dear Patients,
National contract changes mean there are some changes to the way you can access your GP practice. The new requirement is to allow patients unlimited online access for non-urgent medical requests, throughout core hours.
Please continue to use Klinik (our online consultation service) as the main way to contact us during our practice opening hours.
We aim to respond to all appointment and advice requests promptly, prioritising those most in need. Sometimes we may need to offer you an appointment on another day or direct you to another suitable service.
If safe capacity is reached, Klinik may temporarily close. This is to protect patient safety and ensure urgent cases are always dealt with.
For safety reasons, urgent medical requests cannot be accepted via our online system. For something urgent please phone us.
Each week our team of GPs, nurse practitioners, prescribing nurses, paramedics, nurses, healthcare assistant and support staff handle thousands of appointments, prescriptions, test results, and referrals. The need to prioritise urgent cases to keep patients safe can result in longer waiting times for routine/non-urgent appointments.
If your need is urgent while the practice is closed, please use NHS 111 or, in emergencies, A&E.
KLINIK- Online triage system
Please use our online triage system to request appointments. You will be asked a series of questions regarding your symptoms, and asked to provide further information about your enquiry Please note- We will get back to you on the same day, so please expect a same day reply.
How we can help you
Find out more about the online services we offer and the healthcare advice we provide when you need it.
Appointments
Book, change or cancel an appointment with your GP online using our Klinik triage system. Please telephone 01803 874450 for nurse and healthcare assistant appointments.
Support for our Patients
Discover a wide range of support services, groups and activities available in the community and further afield.
Prescriptions
Find out more about prescriptions and how to order a repeat prescription using our online form.
Surgery information
Find out more about Kingskerswell and Ipplepen Medical Practice, our opening times and our team.
Group Clinics
Supportive group sessions for patients with long-term conditions
Test results
Find out how to get your test results, more about wait times and further information online.
Register at our surgery
Become a new patient by simply completing our online form.
Fit notes
Find out how to get a fit note (sick note) from your doctor online.
Friends and Family
Have your say by filling out a friends and family survey form. You can also see our positive comments and results, to see what other patients think and have rated us. Feedback is essential in improving our services and we would like to hear about your experience.
Patient care and support
Find out how your GP surgery can help to support you.
Klinik "How to Guide"
A step by step guide supporting you through our triage service.
Flu Vaccination
Click here to find out more about your Flu Vaccination
KLINIK System
Find our more about our new online booking system.
Surgery news
Find more information on what is happening at your GP surgery.
How can we help you
See what services we offer and how you can access them.
Register as a patient
Find out more on how to register as a patient
Medical Services and Clinics
Find out more about the medical services and clinics in which we and the community provide.
This is the new test
this is test page for training purposes